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WILL-TD

Question

Has any one had issues with the demo account ?

I have been with IG for many years and again about to transfer funds to live account. However, concerned that at the moment, for the last 2 weeks the demo platform has been 

very lagging in orders entered, having dealt, you do not know wether you have placed an order only to try again then 5 minutes later comes up in notifications, eventually, agains 5 -7 mins comes up on platform ??

 

very unstable and and concerning.

 

Have called IG help twice, but no help

 

William

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10 minutes ago, WILL-TD said:

Has any one had issues with the demo account ?

I have been with IG for many years and again about to transfer funds to live account. However, concerned that at the moment, for the last 2 weeks the demo platform has been 

very lagging in orders entered, having dealt, you do not know wether you have placed an order only to try again then 5 minutes later comes up in notifications, eventually, agains 5 -7 mins comes up on platform ??

 

very unstable and and concerning.

 

Have called IG help twice, but no help

 

William

Hi, demo always plays second fiddle to the live platform as the cost of a misbehaving live platform would be horrendous whereas the cost of same on demo is not.

Which demo platform incidentally, the web based or prorealtime or mt4? 

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I have been having similar issues with positions not being updated on screen after editing them. Sometimes I have found being unable to edit or close positions at all.

This is with all demo platforms on the website and apps.

Makes me uneasy moving onto a live account unless this is only an issue with demo

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4 minutes ago, WILL-TD said:

Hi Its primarily the web platform, but same when then changing to PRT.

Have cleared cache etc, changed to safari, but the same

no it's likely to be the demo platform itself as there have been many such issues during the last month due to staff shortages, because of covid attention has concentrated on the live platform making sure it runs smoothly.

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