MT4 Live Data Feeds

[GorillaForSale]

Is there are known issue with the MT4 data feeds recently?  Multiple times the feed has just been freezing... just today, 1 minute before the US open I have an EIGHT MINUTE gap in data.  I have tried switching to alternative data centers to no avail... is this a known issue and is it being dealt with?

[Caseynotes]

5 minutes ago, GorillaForSale said:

Is there are known issue with the MT4 data feeds recently?  Multiple times the feed has just been freezing... just today, 1 minute before the US open I have an EIGHT MINUTE gap in data.  I have tried switching to alternative data centers to no avail... is this a known issue and is it being dealt with?

can't see any gaps on my  feed.  There has been 2 occasions lately of the live feed being interrupted, Monday at 16:30 for 10 minutes and Tuesday at 16:30 for 5 minutes but haven't seen anything today. The service is usually very good, can't remember the last time there was a problem

[GorillaForSale]

16 minutes ago, Caseynotes said:

can't see any gaps on my  feed.  There has been 2 occasions lately of the live feed being interrupted, Monday at 16:30 for 10 minutes and Tuesday at 16:30 for 5 minutes but haven't seen anything today. The service is usually very good, can't remember the last time there was a problem

Once the data feed reestablishes itself the historical data is filled in, obviously it's most noticeable if you are trading the lowest timeframes where, like just now, at 14:29 I am watching the S&P500 and get 8 straight minutes of no data during the open.

My own connection is fine, I even opened the IG web platform and could see the price updates, but MT4's data feed was dead.

I have seen this happen multiple times this week alone, just wanted to know if this is something that IG knows about and whether is being investigated?

[Caseynotes]

3 minutes ago, GorillaForSale said:

Once the data feed reestablishes itself the historical data is filled in, obviously it's most noticeable if you are trading the lowest timeframes where, like just now, at 14:29 I am watching the S&P500 and get 8 straight minutes of no data during the open.

My own connection is fine, I even opened the IG web platform and could see the price updates, but MT4's data feed was dead.

I have seen this happen multiple times this week alone, just wanted to know if this is something that IG knows about and whether is being investigated?

ok that's odd, I see the gap on the time scale of the S&P but there was no connection drop out sound warning and the gaps on the previous days where actual gaps on the chart itself.

[RobKHa]

37 minutes ago, GorillaForSale said:

Is there are known issue with the MT4 data feeds recently?  Multiple times the feed has just been freezing... just today, 1 minute before the US open I have an EIGHT MINUTE gap in data.  I have tried switching to alternative data centers to no avail... is this a known issue and is it being dealt with?

Yes! I experienced this approximately 35 minutes ago where MT4 was completely frozen. The platform froze as I tried to close my Sell Positions right before the AUD/USD spike. This resulted in a $174.87 AUD Loss. Have been on hold with IG for over 30 minutes now seeking a refund.