Off quotes

[MW86]

Tried to adjust my stop loss on my position in the FTSE this evening via the MT4 app and desktop dashboard and every time I try too I receive a message “off quotes”. 
 

I have a decent internet connection (100mbps) at the time of writing this, and the MT4 terminal in the bottom right hand corner shows 45769/67KB. 
 

what’s going on? Is anyone else having issues?

[RobKHa]

24 minutes ago, MW86 said:

Tried to adjust my stop loss on my position in the FTSE this evening via the MT4 app and desktop dashboard and every time I try too I receive a message “off quotes”. 
 

I have a decent internet connection (100mbps) at the time of writing this, and the MT4 terminal in the bottom right hand corner shows 45769/67KB. 
 

what’s going on? Is anyone else having issues?

I've been attempting to open new positions for AUD/USD for the last 30 minutes and has been resulting in the same issue. Jumped on the computer and same thing. 

Anyone know how to fix this? 

[Guest Miguel]

Same problem with my MT4 account on the SP500. Tried modify, tried close, all off quotes. Going on for the past hour. Got an email from 'admin' saying they are working on closing the order.

[Noki]

Me too, need help

[Guest John Doe]

13 minutes ago, RobKHa said:

I been having the same issue with my ig mt4 platform  I thought it was just me but I am assuming its everyone.  

 

 

Quote

I've been attempting to open new positions for AUD/USD for the last 30 minutes and has been resulting in the same issue. Jumped on the computer and same thing. 

Anyone know how to fix this? 

 

[MW86]

Can anyone give me any assistance with this please?

[Caseynotes]

18 minutes ago, MW86 said:

Can anyone give me any assistance with this please?

Hi, the numbers in your connection box  (45769/67kb) are showing an awful large number of dropouts (67), my mt4 platform has been running constant for near 12 hours today and I have 12. You should hear a ding dong sound alarm on dropout and reconnection and there is usually only a second or 2 between them.

The 'off quotes' notice would also point to a problem with connection to the server, if happens again try a click on the connection box and click rescan and select a new data centre. If persists may need to email tech at the IG helpdesk.

[MW86]

Hey! Thank you for your response

The number 67 sounds a lot but my MT4 platform has been running 24 hours a day for the last 20 days straight on an Azure VPS. Is that number still quite high for that time period?

I could still place new trades last night, but any existing trades I wished to edit in any way would display the Off Quotes error. I was able to edit them at around 2am this morning, but at the time it was very frustrating.

Ok that’s great, next time it happens I’ll be sure to try what you’ve mentioned. 

[Caseynotes]

ah no, probably not that high for 20 days 24 hour a day.

if you were still placing other trades then the server should be ok, you weren't trying to place stops too close to current or such like? note the min distance is variable depending on current market volatility

when you say 'desktop dashboard' is that for the Trade terminal rather than the Mini terminal?

[MW86]

Yes sorry, the main trade terminal used on a Mac or PC. 
 

Yeah I thought that might have been a reason, but it didn’t matter what I tried it just kept giving me that error. 
 

Thanks for your help with this and if it happens again I’ll try what you’ve suggested. If it fails again I’ll contact IG.