Appalling service

[Benny2017]

No response to telephone calls and 2 days to answer an email when they clearly haven't read the email they are responding to.

I just want to transfer some shares and am getting no help.

[CharlotteIG]

3 hours ago, Benny2017 said:

No response to telephone calls and 2 days to answer an email when they clearly haven't read the email they are responding to.

I just want to transfer some shares and am getting no help.

Thanks for your post. 

If you're looking to transfer shares from your share dealing to ISA account please let me know and I will find your email and pass it onto a member of the team that can deal with these queries. 

It'll cost £40 in commission per line of stock to sell the shares on share dealing account but free of charge to repurchase on the ISA. There will also be spread costs which is capped to roughly £30 per line of stock, however, this is generally cheaper for the majority of stocks.

If this isn't something you want to pay you can sell the stock, wait for the funds to settle then transfer the funds and buy the stock back. (you do still have to pay commission on this  and you have to be aware that in that time the market price can move). 

If you're referring to transferring stock in or out of IG let me know and I will get the query dealt with. 

Thanks