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Cannot withdraw or transfer funds between my accounts


Munene

Question

Am I the only one who cannot withdraw or transfer funds between my accounts at the moment? On the dashboard and on the trading platforms, I clearly see the money AVAILABLE. But trying to transfer or withdraw, I get that I have insufficient funds. What is going on? 

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On 18/09/2020 at 02:01, Munene said:

Am I the only one who cannot withdraw or transfer funds between my accounts at the moment? On the dashboard and on the trading platforms, I clearly see the money AVAILABLE. But trying to transfer or withdraw, I get that I have insufficient funds. What is going on? 

 

On 23/11/2020 at 19:45, Kinfinity said:

how did you end up resolving it? i am having the same problem today. thanks. 

Hey, 

Thanks for your posts. 

If this is a non-leveraged account it may be due to the settlement. With these ISA accounts you cannot transfer or withdraw the funds. 

If it's to do with leveraged accounts that is an issue and I would advise calling us or live chatting us if it last longer than 5 minutes. 

All the best 

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