Account Verification

[AranTheTrader]

Hey guys,

I've sent everything over for account verification a week ago, still haven't heard anything. I also completed the IDNow process 3 times now. Haven't anything from IG yet. Does anyone know how long these things take?

 

Thanks for your help,

Aran

[Christian09]

Hi Aran,

I am in the same position as you.  My documentation has been approved but my account has not been activated and its been over 2 weeks already. I have called several times and stayed on the line close to one hour and had no luck. 

[Rossmoyne]

Hi folks,

I am in the same situation.  I did my ID verification via IDNow App. I emailed all documentation also to IG.

I can't get any customer service / support having tried email, phone and even Twitter.

Did you get your account verification issues resolved?

 

[suttytrades]

Hey guys, I’m having the same issue. Uploaded all my documents and for a week it is just showing under review. Every time I login again I get the message saying I need to verify my account but can’t do any more than I have. So frustrating. I just want to get trading. 

[CharlotteIG]

On 26/01/2021 at 19:33, Rossmoyne said:

Hi folks,

I am in the same situation.  I did my ID verification via IDNow App. I emailed all documentation also to IG.

I can't get any customer service / support having tried email, phone and even Twitter.

Did you get your account verification issues resolved?

 

 

6 hours ago, suttytrades said:

Hey guys, I’m having the same issue. Uploaded all my documents and for a week it is just showing under review. Every time I login again I get the message saying I need to verify my account but can’t do any more than I have. So frustrating. I just want to get trading. 

Hey both, 

Apologies for the delay. 

We have a team that approves all of the documents however due to a large increase in new applications there's a back log. We're working through these as fast as we can but apologise for the delay. We understand how frustrating this is and are working our best to get them done. 

All the best