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fund deposit not shown?


yeungones

Question

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

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46 minutes ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

maybe this ...

IG Client Help  @IGClientHelp

11m

!! We are aware of payment issues impacting some clients and are working to resolve them as a matter of urgency

 

.

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7 minutes ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

I am having same problem,

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1 hour ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

Exact same thing’s happening with me. One of my mates can’t even withdraw money :/ 

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