fund deposit not shown?

[yeungones]

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

[Caseynotes]

46 minutes ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

maybe this ...

IG Client Help  @IGClientHelp

11m

!! We are aware of payment issues impacting some clients and are working to resolve them as a matter of urgency

 

.

[Covidiot2021]

7 minutes ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

I am having same problem,

[Guest Dhruv]

I am facing the exactly same issue. No credits. Missed some wonderful opportunities.

[Dhruv]

I am facing the same issue. Customer service response is taking very very very long.

Edited January 19, 2021 by Dhruv

[Arfan350]

1 hour ago, yeungones said:

Hi,

I made a fund deposit using my visa card. 

Usually deposit funds are available immediately. However, as of today (19/01/2021) my fund deposit is no where to be seen on my IG account? 

I have confirmed that the transaction was successfully carried out as the corresponding transaction is shown in from my bank account associated with the relevant visa card.

I was looking to make a trade today with these funds.

Have tried online chat for over 30mins with no response; and still on hold on a call for 23mins without answer?

Can you please make contact to assist? 

Hung

Exact same thing’s happening with me. One of my mates can’t even withdraw money :/ 

[DerekShim]

Now facing other issues, but just want to mention that the Customer Service is not responding.