Are the credentials the same for the client portal and the mt4 login ?

[Guest Peter]

Are the credentials the same for the client portal and the mt4 login ?

[CharlotteIG]

40 minutes ago, Guest Peter said:

Are the credentials the same for the client portal and the mt4 login ?

Hey Peter, 

Thanks for your post. 

Your IG and MT4 details are different. When you opened your MT4 account you should have received two emails. One providing your username and the other providing your password. 

If you're having difficulty finding these please email us at helpdesk.uk@ig.com. Explain that you need your MT4 username and a MT4 password reset link. For us to send out this information we will require answers to 4/6 questions below: 

1. Name and date of birth

2. Registered address

3. Registered phone number

4. Last 4 digits of a card you have used to fund the account 

5. Last market you traded

6. Balance on your account. 

 

Please do not respond to this post with answers to these questions. 

I hope this helps and if you need anything else let me know

All the best, 

Charlotte