Futures Contracts

[Lukemorrist]

I just wanted to ask whether the futures contracts on the indices market automatically roll over or not. If they don’t how can we roll them over to the new contract before the position(s) are automatically closed. 
 

thanks 

[CharlotteIG]

35 minutes ago, Lukemorrist said:

I just wanted to ask whether the futures contracts on the indices market automatically roll over or not. If they don’t how can we roll them over to the new contract before the position(s) are automatically closed. 
 

thanks 

Hey, 

You can set the rollover instructions on your MyIG page by selecting Settings> Rollovers

I hope this helps, 

Charlotte 

[Lukemorrist]

Hi Charlotte, the option does not come up on my settings screen. 

[Lukemorrist]

21 hours ago, CharlotteIG said:

Hey, 

You can set the rollover instructions on your MyIG page by selecting Settings> Rollovers

I hope this helps, 

Charlotte 

Hi Charlotte,  I don’t seem to have this option as you can see in the screenshot I sent in my last post. 

[Caseynotes]

29 minutes ago, Lukemorrist said:

Hi Charlotte,  I don’t seem to have this option as you can see in the screenshot I sent in my last post. 

Hi, it would be useful to include the account type you have and country you are in as not all have the Futures charts available.

[Lukemorrist]

3 hours ago, Caseynotes said:

Hi, it would be useful to include the account type you have and country you are in as not all have the Futures charts available.

Hi Casey, I’m UK based and the account type is a CfD account. Does this make a difference? 

Edited March 18, 2021 by Lukemorrist

[Caseynotes]

1 hour ago, Lukemorrist said:

Hi Casey, I’m UK based and the account type is a CfD account. Does this make a difference? 

ok, so there shouldn't be this problem, make sure you've sent an email to the helpdesk to get tech to look into it and correct it, they take 3 or 4 days to respond but should be an easy reset. 

Do you have the Futures charts (small arrow for dropdown box next to the dfb chart asset name top left)?