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System position partially closed



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On 19/05/2021 at 05:45, Polar said:

I had an active trade and I suddenly get a message saying "system position partially closed". I did not close any position neither did I have any limit set?, What is going on? Is this a glitch?

Thanks for your post. 

If you didn't have any stops/ limits on the account you may have been on a margin call. When you're on a margin call we will close positions until your available balance is above 0 again.

If you check your statement and this isn't the case I would advice reaching out to us so we can break down what happened. All the best 

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