Trade analysis

[DavidDPJ]

Hi, My trading history normally updates but for some reason it has not updated my closed positions in the last two days. Is there something I need to do, is it a fault or is this usual and it will just update in the coming days. Thank you in advance.

[ArvinIG]

On 30/07/2021 at 22:34, DavidDPJ said:

Arvin,

The trades and transactions are shown here in the transactions dropdown but the Trade Analysis history has not updated since 27th July, why is that.

 

On 31/07/2021 at 02:21, esspeegee said:

I was told yesterday that... 

"We are experiencing a technical issue with trade analytics updating. Our tech team is working on getting this resolved." 

Hi @DavidDPJ @esspeegee,

The Trade Analytics feature is now back online and functional.

Thank you for your patience - Arvin

[ArvinIG]

3 hours ago, DavidDPJ said:

Hi, My trading history normally updates but for some reason it has not updated my closed positions in the last two days. Is there something I need to do, is it a fault or is this usual and it will just update in the coming days. Thank you in advance.

Hi @DavidDPJ,

If you go to My IG > Live accounts > History > Transactions > Date  > 3 days. Do you have these transactions showing up?

If not please contact our support at helpdesk.uk@ig.com for further assistance.

All the best - Arvin

[DavidDPJ]

Arvin,

The trades and transactions are shown here in the transactions dropdown but the Trade Analysis history has not updated since 27th July, why is that.

[esspeegee]

I was told yesterday that... 

"We are experiencing a technical issue with trade analytics updating. Our tech team is working on getting this resolved."