Phone APP.

[grab123456]

Hi , i would like to know if this has ever happened to any investor here.

I went to sell 150000 shares which i had purchased the week before for my grand daughter, the money was from a sale in Baccanora.

As i was away from home i used the  IG app on the phone, this was at roughly 4pm last Friday, it said transaction Failed.

A minute later i tried again ,again it failed .i went into the golf club and tried again. again failed.

I then thought no internet connection . so i asked one of the staff for the password inputted that and tried again 150000 shares sold. horay i thought . later when i arrived back home i discovered that i only had half of my shares left. when i checked my account. it had sold 600000 shares within 10 mins which i did not want. as of yet have not received an email back from IG compliance dept.

[ArvinIG]

9 hours ago, grab123456 said:

Hi , i would like to know if this has ever happened to any investor here.

I went to sell 150000 shares which i had purchased the week before for my grand daughter, the money was from a sale in Baccanora.

As i was away from home i used the  IG app on the phone, this was at roughly 4pm last Friday, it said transaction Failed.

A minute later i tried again ,again it failed .i went into the golf club and tried again. again failed.

I then thought no internet connection . so i asked one of the staff for the password inputted that and tried again 150000 shares sold. horay i thought . later when i arrived back home i discovered that i only had half of my shares left. when i checked my account. it had sold 600000 shares within 10 mins which i did not want. as of yet have not received an email back from IG compliance dept.

Hi @grab123456,

Once a complaint is lodge the compliance team will go through all the interaction in regards of the issue raised. The investigation can take some time. Once reviewed they will come back to you with the result of he investigation and an outcome to your query.

Thank you for your patience.

All the best - Arvin