Alert on phone App

[CharlieB]

Hi 

Is the alert on the phone app meant to have a sound?  

I can get the alert set and it triggers, but it doesn't actually alert with a sound like the desktop platform does.  

Is there a setting somewhere to enable sound?

[ArvinIG]

8 hours ago, CharlieB said:

Hi 

Is the alert on the phone app meant to have a sound?  

I can get the alert set and it triggers, but it doesn't actually alert with a sound like the desktop platform does.  

Is there a setting somewhere to enable sound?

Hi @CharlieB,

There should be an sound with the alerts. On iOS you will need to check your IG app settings in Settings > Scroll down to IG Trading > Notifications (make sure it is on allowed) > activate the sounds.

The setting path should be similar on Android.

I hope that it helps!

All the best - Arvin
 

[CharlieB]

Thanks Arvin

I thought it may be something to do with my phone settings.

I'm on Android but still your steer has helped - I was looking in app settings and didnt consider sound settings

thank you!

i probably had it set to silent as i have so many notifications across all apps so now i have to decide - hear one hear all...could get noisey!