error in excel example - live site

[Sjg1234]

We have modified the sample excel file for our use.  We can login using demo details no problem but when we come to putting live details we always get an error:

 ({"errorCode" : error.security.invailid-details"}

i have changed the apikey numerous times and the details are 100% correct.

anybody have the same issue?

thanks

[ArvinIG]

On 10/11/2021 at 21:03, Sjg1234 said:

We have modified the sample excel file for our use.  We can login using demo details no problem but when we come to putting live details we always get an error:

 ({"errorCode" : error.security.invailid-details"}

 

i have changed the apikey numerous times and the details are 100% correct.

 

anybody have the same issue?

 

thanks

 

Hi @Sjg1234,

If you still need  assistance with this issue, please take a screenshot and send it to helpdesk.uk@ig.com ou can also send it to webapisupport@ig.com.

All the best - Arvin