MT4 common error

[Bran]

Hi, on android I have common error when trying to trade on mt4. 

Could anyone check and advise?

 

Regards,

Bran

[MongiIG]

21 minutes ago, Bran said:

Hi, on android I have common error when trying to trade on mt4. 

Could anyone check and advise?

 

Regards,

Bran

Hi @Bran

Thanks for reaching out.

One of the key reasons this common error is occurring is the poor Internet connection. Any difficulties with your Internet connection, whether it is just slow or being disrupted, might cause this error to emerge.

Even though MetaTrader 4 is a strong high-quality platform, occasionally this error might pop up. This is because MT4 requires a strong Internet connection.

Try the following:

 

• Close all charts that are loading or appear frozen.
• Close the platform itself and restart your PC/Phone.
• Verify the connection signal. Even if you believe your Internet connection is good, still turn off the Wi-Fi router and let it be off for about half a minute. Switch it back on.

If the problem is not solved, please kindly contact helpdesk.uk@ig.com. Our IT team will be able to investigate and come back to you accordingly.

I hope this will help.

 

All the best - MongiIG

[Alex111]

Hi, I have the same problem. I did everything you wrote. I tried it from different computers. Nothing helps. This is not related to the Internet connection, as the MT4 of another broker works fine. I have two internet connections, and it still doesn't work.

[MongiIG]

30 minutes ago, Tywini said:

Hi, I have the same problem. I did everything you wrote. I tried it from different computers. Nothing helps. This is not related to the Internet connection, as the MT4 of another broker works fine. I have two internet connections, and it still doesn't work.

Hi @Tywini

Did you try the following below:

• Also try to disable your anti-virus software for some time or any Internet security programs, if you utilize any.
• Double-check if you are using the correct server at Log-in. For instance, if you are on the Demo account, connect to the correct ‘Demo Server.
• Click on the connection bars icon on the right-hand side of the screen. Choose ‘Rescan servers’. If this does not change anything, select another server location.

If the problem is not solved, please kindly contact helpdesk.uk@ig.com. Our IT team will be able to investigate and come back to you accordingly.

I hope this will help.

 

All the best - MongiIG

[Alex111]

Thanks, I did everything. Does not work on phone, computer, laptop. I did everything you wrote, even installed MT4 again. I wrote to the support service.

[AndaIG]

Hi @Bran @Tywini

Thanks for the feedback regarding this error. 

Our IT team are aware of the issue and are investigating it under the following reference number INC0600425. We hope to have it resolved soon. 

All the best, 

Anda

[ademkytz]

Hi, I have the same problem and tried to everything I know but it is the same.

[AndaIG]

Hi @ademkytz

Thanks for the feedback, 

Please see the above correspondence. Our IT team is aware of the issue. 

All the best, 

Anda

[funi18]

Hi

Any update on the "Common error" issue?

[Alex111]

Hello. How long will mt4 not work? I can't do anything with an open position.

[ArvinIG]

18 hours ago, funi18 said:

Hi

Any update on the "Common error" issue?

 

13 hours ago, Tywini said:

Hello. How long will mt4 not work? I can't do anything with an open position.

Hi @funi18@Tywini,

The IG IT team has escalated the issue with MT4 Team to be fixed. It is a work in progress at the moment.
Alternatively you can trade on the IG platform directly on the web based platform or IG app.

Thank you for your patience - Arvin