Stopped out on IG platform when price never reached SL

[Arun03]

Hi IG team,

 

On EUR / NOK last night i got stopped out by hitting my stop loss but as per charts the price never reached it . Please can some one explain why and how can your platform hit my stop loss even though price never reached the stop loss technically in charts ?

[MongiIG]

17 minutes ago, Arun03 said:

Hi IG team,

 

On EUR / NOK last night i got stopped out by hitting my stop loss but as per charts the price never reached it . Please can some one explain why and how can your platform hit my stop loss even though price never reached the stop loss technically in charts ?

Hi @Arun03

Thanks for reaching out.

If you had stops that triggered while it didn't reach the price level, please contact helpdesk.uk@ig.com with your account and order details. Our team will be able to investigate and come back to you.
Please make sure that on the chart you are looking at the ask or bid price and not the mid price.

IG does not profit from client loss. We have organised a Q&A on that matter :

All the best - MongiIG