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Incorrect P&P Balance on CFD Accounts


LaserEye

Question

IG platform is displaying an incorrect P&L balance on CFD accounts and issuing margin calls. Add up all P&L balances on all open positions and it will be out by more $1,000, compared to the balance shown in the summary page or app. could this be resolved?

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On 11/06/2022 at 14:06, LaserEye said:

IG platform is displaying an incorrect P&L balance on CFD accounts and issuing margin calls. Add up all P&L balances on all open positions and it will be out by more $1,000, compared to the balance shown in the summary page or app. could this be resolved?

Hi @LaserEye,

Thank you for your post. Could you please confirm if the issue has been fixed this morning?

Thank you - Arvin

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Hi Arvin - Yes, with great delight. I hope the system issue has been rectified and will not occur again. Whether it was human error or a systemic issue, it can have far reaching consequences for both the client and IG. 

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