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Cannot open my account on the web


Burim

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Hi @Burim

Thanks for reaching out, 

When 2 FA is activated you need your password together with the authenticator app verification code to be input in the password box for a successful login. Unfortunately we cant be more specific than this as this is a public forum. However should you still be having difficulty feel free to reach out to helpdesk.uk@ig.com or use our live chat feature. 

All the best, 

Anda

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