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positions dissapeared


pbforex

Question

hi, ive held 3 positions with 3 different companies yet ive checked my account today and i appear to only have 1 position? ive not sold anything and the balance reflects my 3 holdings - is due to a cleansing or trading halt? 

comments to clarify this welcome. thanks in advance...

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On 06/08/2022 at 12:08, pbforex said:

hi, ive held 3 positions with 3 different companies yet ive checked my account today and i appear to only have 1 position? ive not sold anything and the balance reflects my 3 holdings - is due to a cleansing or trading halt? 

comments to clarify this welcome. thanks in advance...

Hi @pbforex,

Thank you for your post.

Each Friday after market close, IG has a release window which is used to implement changes to our system. As part of this release, we are aware some accounts were temporarily unable to see open positions. The issue has since been rectified.

Please don't hesitate to contact us in the event you experience any further disruption.

All the best - Arvin

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