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IG application issued on 26/08/22



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6 hours ago, Almatoere said:

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Hi @Almatoere,

Thank you for your post.

We apologise for the inconvenience cause by the issues faced on our platform. In order to assist you with your dealing issue and investigate your inability to close the trade, please follow the instructions below:

Please send us an email providing details of the price you first intended to close the position, the actual price closed at, the exact time you tried closing and further details of the trade with any supporting evidence (screenshots, recordings).

We'll investigate and Cash Correct if need be.

For further assistance on dealing queries, please reach out to helpdesk.uk@ig.com

Thank you - Arvin

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