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Can not switch from demo to live on mt4 platform


megatolik1974

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Hello. I have a ploblem to sign in into MT4 platform. I want to switch from demo to live one. So I entered correct acc number,correct password and IP address.I used IG server details: mt4.ig.com:443 and tried IG-LIVE. Nothing  works.  But when I try to log in  back to demo - no problem at all. Could you plase help me to sort it out.Thank you

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Posted
9 hours ago, megatolik1974 said:

Hello. I have a ploblem to sign in into MT4 platform. I want to switch from demo to live one. So I entered correct acc number,correct password and IP address.I used IG server details: mt4.ig.com:443 and tried IG-LIVE. Nothing  works.  But when I try to log in  back to demo - no problem at all. Could you plase help me to sort it out.Thank you

Hi @megatolik1974

Thanks for reaching out.

I have checked with our IT department to have a look at your account, they have advised me that you are entering your password incorrectly, you will have to confirm security questions so we can reset the password for you and it will get sent to email address.

Please kindly answer and send an email for the following below to helpdesk.uk@ig.com

These are the questions:

- Your full name and date of birth

- Your registered postal address

- Your contact number

- The balance on your account

- The market you last traded

- The last four digits of your registered card(s)

 

All the best - MongiIG

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