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Phone Aaerts still not working


Martin

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Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on comments thread they have been promising people throughout this time that they will fix the problem. 
This is a serious problem using the platform. Please can a senior person at IG  tell us- why has this not been fixed for so long?
 

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4 hours ago, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on comments thread they have been promising people throughout this time that they will fix the problem. 
This is a serious problem using the platform. Please can a senior person at IG  tell us- why has this not been fixed for so long?
 

Hi @Martin

We would like to apologise for any inconvenience caused. Please note that the Android team are currently working on a fix from their side that will be delivered in the coming updates. Please perform the below troubleshooting steps which should assist:
1. Open Settings in Android app
2. Disable "Alerts" option
3. Wait for 10 seconds
4. Enable "Alerts" option

All the best - MongiIG

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