News feed on Trade Charts

[Spiderfly]

The Tweets on my Trade Charts are behind by a day. No longer updating

[MongiIG]

17 minutes ago, Spiderfly said:

The Tweets on my Trade Charts are behind by a day. No longer updating

Hi @Spiderfly

There is a Twitter API connection issue. We do not have an ETA on the API fix. Once we have an update on the fix we will let you know. 

All the best - MongiIG

[DB7]

The feed is still not working today. Can you give some indication as to when it will be fixed please?

[DB7]

It would happen when markets are at there most volatile and prompt news feeds are useful, without having to leave the trading screen!

[DB7]

8 hours ago, MongiIG said:

Hi @Spiderfly

There is a Twitter API connection issue. We do not have an ETA on the API fix. Once we have an update on the fix we will let you know. 

All the best - MongiIG

@MongiIG Can you direct me to a page where connection/operating issues are published so that I can check there in future?

[MongiIG]

1 hour ago, DB7 said:

The feed is still not working today. Can you give some indication as to when it will be fixed please?

Hi @DB7

Our web trading platform Twitter feed isn't updating, due to an API update from Twitter. We are currently working on a fix. Apologies for any inconvenience caused and thank you for your patience.

All the best - MongiIG

[MongiIG]

1 hour ago, DB7 said:

@MongiIG Can you direct me to a page where connection/operating issues are published so that I can check there in future?

Hi @DB7

You can make use and always check on IG Status

If you need further help visit ig.com to contact our Trading Services team.

 

All the best - MongiIG

[DB7]

@MongiIG ...but the IG Status page currently reports everything as operational, including APIs!!

[MongiIG]

Hi @DB7

Thanks for your query. 

We are aware of Twitter API issue. Our team is working at resolving the problem under the following reference number INC0697639 - Twitter feed not updating. Apologies for the inconvenience, you can contact our helpdesk to follow up. 

All the best - MongiIG