Mobile app & API login not possible but STATUS all ok ?

[PatrickGNT]

Is it a problem related to my account ?? because i can't login on streaming API and neither mobile app.....but the overall status on IG seems ok .....browser application seems to work...

[AshishIG]

Hi, The Login issue on Apps should be sorted now. Can you please check and let us know if the problem still persists?

All the best,
AshishIG

[AshishIG]

Hi, @PatrickGNT, We are sorry to hear that you are unable to log in. As the status show, we do not see any issues with any of our platforms. Could you let me know the error you are getting while signing in please?

Regards,
AshishIG

[PatrickGNT]

I get a message box in the mobile app while giving the credentials :  'Login Failure , We are sorry , this platform is currently unavailable'
I am using these logins for long time and use the app every day . I reinstalled the app , but no luck.
Also , the streaming API is not working anymore , and i am using it for long time , i didn't change python code...error message : Failed to log in , Status code : 403
Browser web application is working.

[HOPAMITICA]

Same error, cannot log in into app.

[AshishIG]

@PatrickGNT @HOPAMITICA,
I've have reported this to our IT team. They are looking into this.
I'll get back to you shorty on this. Apologies for the inconvenience this may have caused. 

Regards,
AshishIG

[AshishIG]

Hello everyone, Our IT department has provided us with an update indicating ongoing login problems for the app in the France and Belgium regions. While they are actively addressing this issue, we kindly ask you to utilize the PWA at https://deal.ig.com/wta#/login or log in to IG.com using your mobile browser. We regret any inconvenience this may cause and value your understanding and patience. Our team is actively working to resolve this matter.

Regards,
AshishIG

[PatrickGNT]

Indeed, all solved , thanks

[HOPAMITICA]

I see was based on regio. Due travelling i left already.

But its working now thank you.