Jump to content
  • 0

DEMO spread bet environment issues


bug-or-feature

Question

There is a serious problem with the DEMO spread bet environment. Over the weekend 7 of my 12 open spreadbet positions disappeared. There is nothing in the history or activity views to say why. There are no closing transactions. On the My IG Dashboard view, my balance and P&L shows as if all the positions still exist; but on the platform view, the balance and P&L is valid for only the visible positions.

My problem sounds like @Ravager's issue here. But I know that it is nothing to do with the app, or any browser or caching issue, as the REST API reports the same position list, missing the the same bets.

Is anyone from IG looking into this, or know what is going on?

Link to comment

4 answers to this question

Recommended Posts

  • 0
43 minutes ago, bug-or-feature said:

There is a serious problem with the DEMO spread bet environment. Over the weekend 7 of my 12 open spreadbet positions disappeared. There is nothing in the history or activity views to say why. There are no closing transactions. On the My IG Dashboard view, my balance and P&L shows as if all the positions still exist; but on the platform view, the balance and P&L is valid for only the visible positions.

My problem sounds like @Ravager's issue here. But I know that it is nothing to do with the app, or any browser or caching issue, as the REST API reports the same position list, missing the the same bets.

Is anyone from IG looking into this, or know what is going on?

Dear @bug-or-feature and @Ravager,


Please note that we have recently been made aware of an ongoing issue affecting the demo environment. Our technical team is currently busy investigating the issue, and we do not have an estimated time of resolution. However, please be assured that we are working diligently to get this resolved as soon as possible. We apologize for any inconvenience this may have caused you.

Thanks,

KoketsoIG

- KoketsoIG

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • I'm intrigued by NADA Protocol's vision of integrating blockchain technology into the gaming experience. The prospect of owning and trading in-game items through NFTs adds an exciting dimension to gameplay, offering real rewards and enhancing immersion. The marketplace controlled by the NADA token seems promising, providing a platform for users to engage in trading activities within the gaming ecosystem. I'm optimistic about NADA's potential to carve a niche for itself in the competitive gaming world, especially with its focus on creating a fun and economically rewarding gaming environment. Looking forward to exploring this new gaming frontier!
    • I see DIMO's innovative platform as a game-changer in the automotive industry, offering a new level of connectivity and transparency. With DIMO, I can envision having access to valuable vehicle data that can enhance my driving experience and provide me with insights into the car's condition. This not only makes the car-buying process easier but also instills confidence in the vehicle's history and performance. Moreover, the listing of DIMO's native token on Bitget exchange is exciting news as it will create more exposure for the project, potentially leading to further advancements and adoption in the automotive space.    
    • The growth trajectory and innovative approach of Autonolas are indeed impressive, signaling its potential to disrupt both the crypto and AI sectors. With its unique blend of off-chain services and AI capabilities, Autonolas has positioned itself as a key player in the evolving landscape. Furthermore, the listing of its utility token OLAS on Bitget exchange, coupled with a favorable price trend and deposit rebate, adds to the project's appeal and growth prospects. Exciting times ahead for Autonolas and its investors.
×
×
  • Create New...
us