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why was my trade closed?


triciaak

Question

Please can someone help me understand;    I opened a buy trade on UBER on Monday 29th Jan at 6679.   It was automatically closed at 6431.43 the following day at a loss of £123.79.   Im assuming thats where I put my stop loss, but cant find a record of that within my history - is there a way to check this?

Yet according to the candlestick graph the level never went anywhere near as low as this (as I write, the price is still going up).   How can this happen?

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57 minutes ago, triciaak said:

Please can someone help me understand;    I opened a buy trade on UBER on Monday 29th Jan at 6679.   It was automatically closed at 6431.43 the following day at a loss of £123.79.   Im assuming thats where I put my stop loss, but cant find a record of that within my history - is there a way to check this?

Yet according to the candlestick graph the level never went anywhere near as low as this (as I write, the price is still going up).   How can this happen?

Hi @triciaak,

Welcome to our community!

We checked your account linked to your email, and it looks like the last trade was in November last year.

To get more information about the account in question, please check your history on My IG > Live accounts > History. The 'stop' column will show the level at which your stop was placed. For more assistance, you can also explore other resources on our website like Slippage  and Analyze a closed trade.

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All the best,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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