Alerts

[AlfaMito]

Having issues getting price notifications to work? Can see in the APP they have triggered but not getting notified by banners or anything. 

[AshishIG]

7 hours ago, AlfaMito said:

Having issues getting price notifications to work? Can see in the APP they have triggered but not getting notified by banners or anything. 

Hi @AlfaMito,

We're sorry to hear about the issues you are experiencing on alerts. 
Could you please try the following steps:
1. Delete and reinstall the app.
2. Turn off notifications for a while before turning them back on.
3. Double-check notification settings to ensure they are enabled.

If you are still facing issues, please email helpdesk.uk@ig.com. Let them know you have tried troubleshooting steps and are still experiencing problems so they can log an IT ticket and assist you promptly.

Regards,
AshishIG

[eliza011]

On 23/02/2024 at 03:40, AlfaMito said:

Having issues getting price notifications to work? Can see in the APP they have triggered but not getting notified by banners or anything. 

Apologies for the inconvenience. It seems there might be a glitch in the notification system. Please check your app settings to ensure notifications are enabled, and if the issue persists, contact support for assistance.

 

 

[miley60]

Thanks for share good advice.

On 23/02/2024 at 11:32, AshishIG said:

Hi @AlfaMito,

We're sorry to hear about the issues you are experiencing on alerts. 
Could you please try the following steps:
1. Delete and reinstall the app.
2. Turn off notifications for a while before turning them back on.
3. Double-check notification settings to ensure they are enabled.

If you are still facing issues, please email helpdesk.uk@ig.com. Let them know you have tried troubleshooting steps and are still experiencing problems so they can log an IT ticket and assist you promptly.

Regards,
AshishIG

Thanks for share good advice