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Available to Deal and Funds showing as Minus -£500


nit2wynit

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H, i've reached out on chat but now answer yet and referred to Middle Office which is now closed.  Never seen this before and I've been trading since 2018, many times per day each day.  My account value has more than halved while I've been out for an hour.  Available to Deal is -£500, Funds -£500, but Book price is £950 and I only have 2 shares placed earlier today.  Market Value is around 840 and PL is under £120.  I shold have a small amount To Deal to, which is showing zero.

Wondering if this has happened to anyone else.  very concerning to say the least.

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11 hours ago, nit2wynit said:

H, i've reached out on chat but now answer yet and referred to Middle Office which is now closed.  Never seen this before and I've been trading since 2018, many times per day each day.  My account value has more than halved while I've been out for an hour.  Available to Deal is -£500, Funds -£500, but Book price is £950 and I only have 2 shares placed earlier today.  Market Value is around 840 and PL is under £120.  I shold have a small amount To Deal to, which is showing zero.

Wondering if this has happened to anyone else.  very concerning to say the least.

Hi @nit2wynit, Thank you for sharing your concerns. We have forwarded the details to the appropriate team. You will receive an email with an explanation. Feel free to reach out to them if you need more clarification. We apologize for any inconvenience and thank you for your patience.

Regards,
AshishIG

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Posted (edited)

For anyone interested, it turns out that IG had somehow placed my order to buy shares twice.  They have no idea how it happened and as of now they have still not rectified it.  The only answer I am getting is 'they are working on it'.  In the meantime my account is negative and I can't trade.  It has now been 6 days.

Edited by nit2wynit
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This is now the 8th day of a Negative Balance and I cannot Sell or Buy shares.  It seems there are others now reporting the same issue on here with little to no feedback other than a Glitch in IT.

We really need some update to this issue @AshishIG.  Can you help at all?  Thank you.

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