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Live trades not working


andyaellis

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I have placed several trades that aren't even showing, and one, which I've tried to close with a profit, that keeps saying 'sorry, an unexpected error has occurred please call etc.' Having tried to close with a profit, I'm now losing! what on earth is going on?

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I have the same issue, has been that way all afternoon. The help-chat team have informed me there is a fault with demo accounts, which is being worked on, but they cannot close the open trades. Positions are not showing, stops and limit orders don't work and there is no kill switch, so unsatisfactory if I was trading with real money. This does worry me that such a thing can happen at all and puts me off going live.

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3 minutes ago, TraderX100 said:

I have the same issue, has been that way all afternoon. The help-chat team have informed me there is a fault with demo accounts, which is being worked on, but they cannot close the open trades. Positions are not showing, stops and limit orders don't work and there is no kill switch, so unsatisfactory if I was trading with real money. This does worry me that such a thing can happen at all and puts me off going live.

Dear @andyaellis,

Thank you for your post. Please follow the below troubleshooting for the live environment:

1. Log out > Close all browser windows > Relaunch browser and log back in.


2. Clear Cookies and Cache (Ctrl+Shift+Del In Chrome), make sure all time or duration is selected. Restart the browser to fully complete the process. (Old platform commonly encounters caching issues, clearing them will generally solve most display issues.)


3. Try another browser - Chrome is recommended, however, Firefox/Opera are great alternatives.


4. Try the browser's incognito (private) browsing mode. 


5. Verify that the problem occurs on another workstation

 

@TraderX100,

Regarding the demo, please note that there is an incident raised which is currently being looked at by our technical team. The demo environment is affected. We apologise for any inconvenience.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

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