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Help please


Guest DUNCAN1967

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Guest DUNCAN1967

I have not had a chart update since 27th Nov. Everything else is working, but i cannot seam to access updated charts, itsas if they were frozen a few days ago. Any help would be appreciated

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Hi - please can you let me know which charts you are using? (IG Charts , MT4 , Pro Real Time)

 

The following may be useful

 

If your IG charts are not working, try the following:

  1. First check our platform status page to ensure our charts are up and running
  2. Open your chart in a different web browser.  For example, if you usually use Windows Explorer, try Google Chrome. We recommend Chrome as a default browser. All the support below relates to Chrome, however different browsers may have different methods.
  3. Make sure that you’ve allowed ‘Flash’ for the IG.com website. Simply right-click on ‘IG Group Limited’ in the address bar, and select Flash > Always allow.
  4. Clear your cache and browsing data. You should usually be able to find this under the ‘settings’ or ‘history’ section in most browsers. On Chrome, click the options button in the top right-hand corner, and then ‘more tools’ and ‘clear browsing data’. Make sure to tick the first three boxes, and then click ‘clear browsing data’.
  5. Please clear your Flash cache by clicking on this link and selecting ‘delete all sites’ in the website settings storage panel towards the top of the screen.
  6. Please make sure that your Flash player settings are correct, depending on whether or not you have a 32 or 64 bit computer. This link will provide you with the correct software.
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