Scalping Order Book Problem

[Guest DRAAAMMY]

I am using the ProRealTime charts v10.3 and placing orders with the Scalping Order Book.

 

I place market orders with a stop and take profit and everything works well -

 

Until I try and close the trade manually by clicking the EXIT button on the Scalping Order Book.

 

It should of course close the trade immediately with just one click.

 

However, I find I have to click eight or nine times before the position will close.

 

As a scalper, this is pretty *****!

 

Has anyone else experienced this problem - and found a solution?

 

I only have one chart window open, and with just three ema's, so the chart is not suffering from overload.

 

[Guest DRAAAMMY]

Today I placed trades on the ProRealTime Charts using the BUY/SELL Market Buttons at the top right of chart and manually closed the trades using the RED X to the left of the chart.  The trade closed immediately on all my trades.

 

So this shows my computer is working OK, and there seems to be a real problem with the Scalping Order Book when using the EXIT to close a trade.

 

 

[JamesIG]

Hi  - let me just raise this to our Trading Services, IT team and  who should be able to look into this.