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Guest Trade4fun

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Guest Trade4fun

Hi I have opened a demo account and have been using it for over a year now. Now that I am confident I transferred some money to my live account to start trading live but it doesn't allow me to trade live. Any support will be appreciated. Thanks

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Guest johndolder
21 minutes ago, Trade4fun said:

Hi I have opened a demo account and have been using it for over a year now. Now that I am confident I transferred some money to my live account to start trading live but it doesn't allow me to trade live. Any support will be appreciated. Thanks

make sure funding have the minimum in your account which has increased along with the new rules

you now need about £400 in you account for each £1 bet on the FTSE

 

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Hi @Trade4fun - I've cross referenced your email against your account and can see that we requested documentation to verify some of the information that you originally input on the application. For example this could have been verification of address etc. 

I have passed your account onto our new business team who should be in contact shortly to let you know what's needed. 

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Guest Trade4fun
12 hours ago, Caseynotes said:

Hi @Trade4fun@johndolder may be correct but there should be some signal of insufficient funds, could you describe in a bit more detail what happens when you try to place a trade. Presuming you have selected live verses demo from the 'My IG' page dashboard and have open live charts for the live account.

Thanks caseynotes.I didn't get any indication that the fund in my account was insufficient .i was getting a an error message saying i should click on a banner on the top left side of the page and perform some setting which I don't remember what exactly it was. I did what the message was telling me but it didn't help at all.

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Guest Trade4fun
1 hour ago, JamesIG said:

Hi @Trade4fun - I've cross referenced your email against your account and can see that we requested documentation to verify some of the information that you originally input on the application. For example this could have been verification of address etc. 

I have passed your account onto our new business team who should be in contact shortly to let you know what's needed. 

Thanks James. i can provide the documents if any required. 

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