Frozen Saturday

[Guest Slater]

My Account keeps freezing on sat morning, has anyone else experienced this and can I  execute an order via email considering the circumstances 

Phil

[Caseynotes]

Hi @Slater,  IG shut down all the platforms every Friday evening, was about 10 pm - now seems to be about midnight UK time for about 4 hours for security updates etc.

I'm thinking the helpdesk and dealing desk are also closed over Friday evening til 8 am Saturday in the UK. Check your country's times in 'Contact Us' page.

[h7]

On 13/10/2018 at 09:12, Slater said:

My Account keeps freezing on sat morning, has anyone else experienced this and can I  execute an order via email considering the circumstances 

Phil

Hey Guys,

The issue I have is not being able to input orders on the new platform on  Saturday & Sunday (13 & 14 Oct).

The message on the order input screen comes up as "This market is not open to trade"

We don't want to trade. We just want to input a bunch of orders.

To get around this I put my orders through the old platform and it worked fine.

Go figure.

Regards

Hunj

[Caseynotes]

Hi @h7, on the new platform if you have the 'Deal' ticket selected you will get "This market is not open to trade"

but if you switch to the 'Order' ticket you will not get the notice and should be able to place the order.

Maybe it depends on the particular market but I just had an order accepted on FTSE.