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Spikes on charts 7th Jan 2019

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Hi IG,

There appear to be some issues with the Indices on the Demo account.

Cheers

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hey all - Please note there are a number of bad prints on index charts today, including FTSE. Pricing has been unaffected. Apologies for any confusion this may have caused. 

Our teams are working on cleaning up the charts. In the meantime it should be fairly obvious which moves are incorrect. E.g. the 300-odd point drops here:

ftse.png

 

We are currently investigating the Spikes (Charts not showing correctly) issue on below affected Indices:

  • FTSE100
  • FRANCE 40
  • EU STOCKS 50
  • ITALY 40
  • SWEDEN 30
  • SWITZERLAND BLUE CHIP
  • SPAIN 35
  • NETHERLANDS 25
  • NORWAY 25
  • PORTUGAL 20

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@AbDXB1345,

I have never used the Demo account but it would be useful for those wishing to help you / give you advice on what specific issues there appear to be with the indices. 

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All just completely off whack, showing Hong Kong 50 down 9.5%. I thought the world was ending when I logged on!

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