Jump to content
  • 0

IG Platform Bug Costing Me Money. Order placed But Disappeared



I placed an order in my CFD account a week ago. It disappeared only to be suddenly executed yesterday.

The timing was all wrong and I would have removed the order but suddenly had an open position on a stock that I didn't want.

IG don't acknowledge this but I think i can't be the only one experiencing this. IG's response has been customer support is really bad 

with this type of thing. Can anyone help? Any similar experiences out there?

Link to comment

3 answers to this question

Recommended Posts

  • 0

Hi - I've investigated this further and can see that there was no error on our part. I also believe on this trade you actually made a profit, however the commission on the CFD resulted in a cost to yourself. 

I have asked the Trading Services sales trader who you discussed this with previously to contact you directly and look into a one off good will action. They should be in contact immediately :) Hopefully this resolves your experience. All the best and happy trading.  

Link to comment
  • 0

Hi Tigerflow, is this issue resolved for you or have you been experiencing this again? 

i would appreciate to know your feedback on this, right now i have seen exactly same problem with IG papper money platform and starting to think theres a bug that ig dont want to admit to while people probably loosing money

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 06/10/22 04:45
  • Posts

    • Stock markets remain in a more bullish pattern after the losses of recent weeks, and Asian indices made some more progress, albeit in a more tentative fashion. Oil prices remain on an upward path following OPEC's move to cut output by two million barrels per day, pushing prices to their highest level since mid-September. Stronger data in the form of the ADP report and the ISM non-manufacturing PMI caused a wobble in stocks, which have rallied on fresh hopes that the Fed will pivot away from its hawkish policy in the near future. Today is a quieter day, with just the UK construction PMI and weekly jobless claims, and the focus is now shifting to tomorrow's non-farm payroll report.   
    • Scallops Chart Pattern are J-shaped, inverted J-shaped, or mirror J-shaped continuation patterns that appear often during trending markets. This pattern has a steep momentum and a rounded bottom or top. The structure is pretty smooth at first, then the market begins to rush up with significant momentum, or vice versa. Scallop patterns appear less frequently than other continuation patterns such as flags or pennants, yet they are among the most stable forms.   Types of Scallops Chart Patterns There are four types of Scallops, two of which suggest bullish movement, while the other two imply bearish movement.   Ascending Scallop Pattern Inverted Ascending Scallop Pattern Descending Scallop Pattern Inverted Descending Scallop Pattern Read More -   Scallops Chart Pattern    
    • For more up to date news on how markets will open, the latest earnings and economic news, watch IGTV live in the platform at 07:30am UK. Today’s coverage:   UK outlook revised to negative by Fitch Indices: European stocks to open up after small drop yesterday. Recession fears still haunt mkts after eurozone PMI data yesterday. APAC mostly up   FX: USD holds recent gains. EURUSD pulls down from parity. Rtrs poll says GBPUSD will climb next year BUT could challenge parity later this year. Equities: Earnings – LEVI STZ. CSGN still under pressure as CDS climb again Commods:  Oil up after OPEC+ delivered 2mln barrel cut. Gold bumping up against 50 day sma      
  • Create New...