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Video not playing

Guest A.S.


Hello, I seem to have a problem with the instruction videos within the app.  If I press play nothing happens, screen is frozon, but if I press the mute sound icon then it plays without sound!!  unmute sound, freezes again! It's bizarre.  It was working fine before but now won't.  I have uninstalled and reinstalled, but same problem.  Anyone have any idea what is going on?  

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Sorry I'm not sure what you are referring to. Could you provide a screenshot or link to provide context? I don't believe there are videos within the mobile trading apps, unless you are referring to H&S or Community content? However if it's the latter I have tried to replicate on a number of devices and haven't been able to.

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