Overnight Charges on demo account

[Guest ritahal]

I have not traded on my Account since 30 April 19 and yet I am being charged > £55 Interest each night ... why is this please?

See attached.

[Guest ritahal]

Oh I forgot to say ... I have no open positions / trade at all since 30 April 19 so the charges are a mystery ... good job it is my Demo Account!  But worrying and I need to know why nonetheless??

Thank You

Edited May 3, 2019 by ritahal

[Guest ritahal]

2 hours ago, TrendFollower said:

Thank you, but I have no positions open nor any new trades since 30 April 19.

I think the charges I am incurring are due to the numerous rogue / phantom / orphan trades that were generated 28 to 30 April 19 when using PRT Platform and Auto-System trading.

If an IG Rep reads this ... how can i get these ongoing excess / erroneous charges deleted from my account please?   

 

[Caseynotes]

@ritahal, you are correct, there have been some problems with orders and positions on the demo platform lately and you will need someone from IG to intervene and sort it.

[Guest ritahal]

As this will be affecting lost of users, a good idea - to save IG time - would be to have a RESET button on the Demo accounts. Then we could reset our own Demo Accounts back to default settings.

I use the increasing (or decreasing!  ) Funds figure on my IG Account as an easy / quick way to gauge if I am making money. My ongoing incorrect charges are wrecking this useful method!