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Timeouts


dmedin

Question

Sometimes I can be logged in to my IG platform for hours and sometimes (like just now) I get kicked out after just a couple of hours.  I can log back in straightaway and it's usually not a problem.

I understand why inactive connections get kicked off, but not why active ones do.  What if I was just about to place or close a trade and got kicked off?

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If you log into the web platform, select My Account (top right), choose settings of the box that just opened, then preferences, under session inactivity change it to 12 hours if preferred - choose set preferences.

This will keep your session active for 12 hours.  If your internet disconnects for whatever reason sometimes you have to log back in regardless.  

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