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Is anyone else having problems with the app.

Its virtually unusable as a trading tool. Every time I view a chart I can't view another as the app locks up. I lose views of accounts/balances. If this is being caused by IOS13 then please sort it out!

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On 24/10/2019 at 14:05, AP said:

Is anyone else having problems with the app.

Its virtually unusable as a trading tool. Every time I view a chart I can't view another as the app locks up. I lose views of accounts/balances. If this is being caused by IOS13 then please sort it out!

Hey @AP - Thanks for your feedback message. 

After speaking with our technical client facing team they confirmed that other clients have been having these issues. Could you kindly send an email to chartsupport@marketdatasystems.com. This goes directly to our technical team. If you send it from your registered email address they will be able to identify your account, raise an incident on your behalf then contact you once it's resolved. 

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