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Withdrawal not allowed



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6 hours ago, TrendFollower said:

However, IG is a company who will want to ensure its risk management is robust and that they keep any of their losses to a minimum in this current bloodbath.

They are not justified in withholding client funds unless it is tied up in margin or open/working positions.  There's no excuse otherwise.

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Guest Alex Yew

Is their tactic to slow down your withdrawal process so they have more time to play around with your cash. They will keep dragging the time and ask you stupid question and all sorts of verification that are not relevant.

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    • This is not an acceptable explanation for me unfortunately, I am fully aware of the need to move spreads and I had accounted for that. Especially at the open of a market, but your spread was totally unreasonable the spread on DEC contracts is already at 130pip standard, to increase it to 400pips and hold it there even after 5 mins of trading. As my execution was a 09:06 the main market volatility had already been accounted for.   So disappointing after 6years being a customer and on a profitable trade as well: 
    • Dear @MB1470, Thank you for your post. Please note that dealing spreads on shares are subject to variation, especially in volatile market conditions or other unusual circumstances.  Market spreads can widen significantly, particularly at the beginning and end of the trading day, and minimum spreads may exist. Thanks, KoketsoIG
    • This morning at the market open on NOVO DEC contracts. On Spread Bet.    the spread moved from 138pips to close to 400 pips? How can this be reasonable the candle is only displayed on a 15-2min time period not on smaller periods. At market open 09:00 ????? How is this even remotely reasonable?     
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