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Unexpected Error on log in



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On 20/01/2024 at 12:29, keibod said:

I also have the same problem while trying to log in on the phone app.df40c43f-852a-4737-8b3a-292793df5997.thumb.jpg.cd22ba3a7baba8067c8e806c6e76f923.jpg

Dear @keibod,

Thank you for your post.

Sorry, you are experiencing login issues at the moment.

Please note that we currently have no issue affecting logins, kindly try the basic mobile app troubleshooting:

- Log out, force close the app and then log back in.
- Ensure that your app has been updated to the latest version.
- Ensure that you are using a good stable WiFi connection or 4G mobile data. Try switching between the two network services to see if it could be a temporary issue on either connection.
- Delete the app and do a fresh installation of the app.
- Restart the mobile device.

All the best,



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