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I have had almost zero response from IG over the last few weeks. I even withdrew funds over a week ago and they are still not in my bank account and no response from IG about where the money is. Anyone experiencing this problem?

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12 hours ago, CF1234 said:

I have had almost zero response from IG over the last few weeks. I even withdrew funds over a week ago and they are still not in my bank account and no response from IG about where the money is. Anyone experiencing this problem?

Thanks for your post. 

I've asked someone to look into the emails you sent from the address this community account is set up with. If you hold stocks and no cash on the account you have to sell your shares and wait for a settlement period before the cash can be released. 

All the best

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They have not even bother to reply to my 3 e-mails.

Was also on phone last Friday for 40 minutes . No answer, fed up and cut it off.

The query was overnight charges in £1 long bet in US Crude, charged me £10.74. Doesn't seem right.

 

 

THANKS IG

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17 minutes ago, noon said:

They have not even bother to reply to my 3 e-mails.

Was also on phone last Friday for 40 minutes . No answer, fed up and cut it off.

The query was overnight charges in £1 long bet in US Crude, charged me £10.74. Doesn't seem right.

 

 

THANKS IG

I feel fed up as well

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39 minutes ago, noon said:

They have not even bother to reply to my 3 e-mails.

Was also on phone last Friday for 40 minutes . No answer, fed up and cut it off.

The query was overnight charges in £1 long bet in US Crude, charged me £10.74. Doesn't seem right.

 

 

THANKS IG

I have the same doubt, feeling it is not right. They do not reply my 2 emails and not answer my call.

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