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Having trouble with CFD account


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Hi all, 

This is my first time in an IG live CFD account. I am having trouble with changing my guaranteed stop loss to normal stop loss. 

I have used the demo CFD account for a few weeks and it could easily change it with no problem.

Another problem is that the guaranteed to stop is forcing me to have a huge gap (min displayed).  The share price is $2.13 and stop loss minimum is about $1.044. This is absurd!

I've attached a photo of the problem if someone could please help me. My account is Australia based. 

Thanks,

Screen Shot 2020-04-18 at 2.45.26 AM.png

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11 minutes ago, Mundoooo said:

Hi all, 

This is my first time in an IG live CFD account. I am having trouble with changing my guaranteed stop loss to normal stop loss. 

I have used the demo CFD account for a few weeks and it could easily change it with no problem.

Another problem is that the guaranteed to stop is forcing me to have a huge gap (min displayed).  The share price is $2.13 and stop loss minimum is about $1.044. This is absurd!

I've attached a photo of the problem if someone could please help me. My account is Australia based. 

Thanks,

Screen Shot 2020-04-18 at 2.45.26 AM.png

Hi, the 'Deal' ticket won't make any sense because the market is closed and can't take instant execution 'at market' orders (see there is no spread) . Try the 'Order' ticket instead but there will probably still be a very large guaranteed stop amount due to probably weekend high volatility. 

 

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Thanks for your reply,

I have tried Order ticket and US market ticker Amazon which is currently open.  See photo attached

But i am still having the same problem with the huge stop loss minimum and cannot change stop loss to Normal.

I figured that my account status is Limited- Account, hence this is why  i cant change stop loss setting?

How would i resolve this issue, please advise.

Thanks

Screen Shot 2020-04-18 at 3.24.58 AM.png

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23 minutes ago, Mundoooo said:

Thanks for your reply,

I have tried Order ticket and US market ticker Amazon which is currently open.  See photo attached

But i am still having the same problem with the huge stop loss minimum and cannot change stop loss to Normal.

I figured that my account status is Limited- Account, hence this is why  i cant change stop loss setting?

How would i resolve this issue, please advise.

Thanks

If you are able/eligible for a normal account the option to switch should be in the My IG dashboard > settings  list.

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