Having trouble with CFD account

[Mundoooo]

Hi all, 

This is my first time in an IG live CFD account. I am having trouble with changing my guaranteed stop loss to normal stop loss. 

I have used the demo CFD account for a few weeks and it could easily change it with no problem.

Another problem is that the guaranteed to stop is forcing me to have a huge gap (min displayed).  The share price is $2.13 and stop loss minimum is about $1.044. This is absurd!

I've attached a photo of the problem if someone could please help me. My account is Australia based. 

Thanks,

[Caseynotes]

11 minutes ago, Mundoooo said:

Hi all, 

This is my first time in an IG live CFD account. I am having trouble with changing my guaranteed stop loss to normal stop loss. 

I have used the demo CFD account for a few weeks and it could easily change it with no problem.

Another problem is that the guaranteed to stop is forcing me to have a huge gap (min displayed).  The share price is $2.13 and stop loss minimum is about $1.044. This is absurd!

I've attached a photo of the problem if someone could please help me. My account is Australia based. 

Thanks,

Hi, the 'Deal' ticket won't make any sense because the market is closed and can't take instant execution 'at market' orders (see there is no spread) . Try the 'Order' ticket instead but there will probably still be a very large guaranteed stop amount due to probably weekend high volatility. 

 

[Mundoooo]

Thanks for your reply,

I have tried Order ticket and US market ticker Amazon which is currently open.  See photo attached

But i am still having the same problem with the huge stop loss minimum and cannot change stop loss to Normal.

I figured that my account status is Limited- Account, hence this is why  i cant change stop loss setting?

How would i resolve this issue, please advise.

Thanks

[Caseynotes]

23 minutes ago, Mundoooo said:

Thanks for your reply,

I have tried Order ticket and US market ticker Amazon which is currently open.  See photo attached

But i am still having the same problem with the huge stop loss minimum and cannot change stop loss to Normal.

I figured that my account status is Limited- Account, hence this is why  i cant change stop loss setting?

How would i resolve this issue, please advise.

Thanks

If you are able/eligible for a normal account the option to switch should be in the My IG dashboard > settings  list.

[OSCARDAX]

WELCOME TO THE WORLD OF TRADING, where a demo account is never the same. You may want  to see my comments about so called ' Guaranteed stops' on automated trading systems like pro-order.