AndaIG

Hi @Cedric
Thanks for reaching out, 
When trading FX pairs you are effectively long one currency and short the other. When you hold a position overnight you earn interest on the currency you are long and pay interest on the currency you are short. This interest differential between the two currencies is what determines whether you pay or receive interest on a position held overnight. This is a simplified explanation but I hope you get the concept. In reality we use the TOMNEXT rate (a tradeable swap rate) which we would then add a 0.8% admin fee to. You can add the swap rates inclusive of the admin fee to the platform so that you are able to get an indication of whether you are paying or receiving interest on a particular pair. You can learn more about this here: 
All the best, 
Anda

Hi @NickW-uk
Thanks for reaching out,
They are caused by a number of reasons. examples include,  late reported trades or wide spreads at the instant the market opens. 
We have reported this spike to our IT team, hopefully it will be fixed soon. 
All the best, 
Anda

Hi @Niiade73
Thanks for reaching out, 
When using stops you are not guaranteed to be closed out at your specified stop level unless you are using a guaranteed stop. This is important to note as when there is an aggressive pull back from the market slippage may occur. You can learn more about slippage and guaranteed stops from the following link:
https://www.ig.com/uk/trading-strategies/what-is-slippage-and-how-do-you-avoid-it-in-trading--190319
All the best, 
Anda

Hi @Sitiain66
Thanks for reaching out, 
We do produce consolidated tax certificates for share dealing accounts. However these are yet to be available for download. You can find some useful information from the following forum:
All the best, 
Anda

Hi @Tristan369
Thanks for reaching out, 
Our share trading financial statements are not yet available for download. The statements team is still working on these. Once available you should be able to download from My IG>Live accounts>statements
All the best, 
Anda

Hi @Dannymacca
Thanks for reaching out, 
The ex-date for the spin off was 30th June 2022, so you would have needed to hold the shares on market close prior to the ex-date to be eligible for the shares. However none of our clients have received their entitlements at the moment as we are still waiting to receive the shares from our prime broker. We are chasing our broker daily on this. 
All the best, 
Anda

Hi @Shelvock
Thank you for reaching out, 
You can email helpdesk.uk@ig.com to have the fee refunded. Unfortunately you will not be able to close the account up until the shares have been deemed worthless by our custodian broker. At which point we will be able to close the position. 
All the best, 
Anda

Hi @hasankara
Thanks for reaching out, yes you can. You just need to ensure that you have force open checked on the deal ticket. 
All the best, 
Anda

Hi @ManpsyIG
Thanks for reaching out, 
Please note that MT4 uses a separate password to your normal IG account. You would have been emailed a password when you created the account. If you have problems finding the email you can reach out to our helpdesk on live chat or helpdesk.uk@ig.com for a password reset link to be sent to you. All the best, Anda

Hi @thecusmar
Thanks for reaching out, 
We do not issue a SRN or HIN as we operate under the direct custodial model. However you can email helpdesk.au@ig.com to reach out to our corporate actions team who should be able to facilitate your request. 
All the best, 
Anda

Hi @Simon75
Thanks for reaching out. Unfortunately this cant be disabled. However it seems to only appear when the positions window is added to a workspace. Workaround would be to access the positions window from the main tabs on the left hand panel as opposed to through a workspace. 
All the best, 
Anda

Hi @juliuscherrytree
Thanks for reaching out,
You simply need to change your book cost. Please see the following link on how to amend your book cost. 
https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost
All the best, 
Anda

Hi @Jazz40
Thanks for reaching out, 
Yes we do offer accounts in the UAE. You can call +971 (0) 4 559 2108 or email sales.ae@ig.com for further details. You can create an account from the following link: https://www.ig.com/ae/application-form
All the best, 
Anda

Hi @chairmanlowe
Thanks for reaching out, 
Try right clicking on the chart, then show, then open positions. Also ensure that one click dealing is enabled. 
All the best, 
Anda 

Hi @LambdaVelorum
Thanks for reaching out, 
If you have a long position, then a stop loss would trigger based on the bid price i.e. you need to sell to close. If you have a short position, then a stop loss will trigger based on the ask price i.e. you need to buy to close.
All the best, 
Anda 

Hi @rayner0113
Likely because you were trying to buy US ETFs which we no longer offer to retail clients, please refer to the following forum for details: 
All the best, 
Anda

Hi @SparkyC
Thanks for reaching out, 
It will be measured from the opening price to the closing price on the daily candle. So on 24 hr markets a day would start and end at midnight whereas on a UK share it would run from 08:00 to 16:30. 
All the best, 
Anda

Hi @kanpro123
Thanks for reaching out, 
The minimum stop distances on markets is controlled by our dealing desk. During periods of high volatility minimum distances are increased. Then when volatility is reasonable they will revert back to the normal setting. The minimum distances will be larger on guaranteed stops during periods of high volatility to reflect the level of risk that IG is willing to take on. Unfortunately it is not one where we can confirm when it will occur and for how long as this is all dependent on market movement. 
All the best, 
Anda 

Hi @mishutak
Thanks for reaching out, 
Tax statements have not been released yet, you can find more details from the following forum:
All the best, 
Anda

Hi @yan1006
Thanks for reaching out, 
Appears to have been a temporary issue affecting demo accounts. Can you confirm if it is working your side now?
All the best, 
Anda

Hi @NotAlwaysVolatile
Thanks for reaching out, 
We are aware of the issue. Our IT team is working on a fix. Hopefully it will be resolved soon. 
All the best, 
Anda

Hi @jiji
Thanks for reaching out, unfortunately this is not possible on the IG platform. You could however add them on MT4 or PRT. 
All the best, 
Anda

Hi @wathers
Thanks for reaching out, 
Can you please try change the expiry of your order to day-all sessions as we are still in the pre-market. 
All the best, 
Anda

Hi @keks
Thanks for reaching out.
Unfortunately it is not possible to configure this at the moment. We will put your suggestion forward as client feedback though. 
All the best, 
Anda

Hi @als1963
Yes that is correct, on the IG platform you can change the price, simply right click on the chart then select price, then mid/bid or ask:
All the best, 
Anda