We found that it was a problem for all users who have BitDefender installed, it creates extensions in certain browsers such as Chrome, Firefox and Safari which then blocks the New Web Trading Platform from loading up. The easiest way to get around it when using chrome is to type chrome://extensions/ in the URL field, then disable the BitDefender extensions.
Our developers are working on a permanent solution as it may happen after every BitDefender update.
Hope that helps.
Anton
Hi @AntonL-IG, I'm currently still experiencing this problem. I cant access the platform at all. Ive tried everything suggested above but it doesnt seem to be helping. Please could you assist me
I can't open trading platform
in IG Technical Support - Platform and App Help
Posted
Hi @AntonL-IG, I'm currently still experiencing this problem. I cant access the platform at all. Ive tried everything suggested above but it doesnt seem to be helping. Please could you assist me
Thanks in advance,
Marcos