Unable to trade US shares and unable to ask for help

[OwenArnoldi]

I'm having trouble trading US shares on IG in Australia as in my settings under 'trading US shares' my status is: 'Your form is not valid. You can't trade on US stocks.' How do I even complete a form if not online?

Additionally I can find nowhere on this app to ask for help. There is no email address for me to ask such a simple question. The twitter account intended to answer client issues has ignored me for days now. I made a similar post on the ig community forum and am STILL waiting for a moderator to approve my first post, even though it has now been 4+ days and I'm still left unaided. It should not be this difficult to receive help for such a small thing?

[Caseynotes]

5 hours ago, OwenArnoldi said:

I'm having trouble trading US shares on IG in Australia as in my settings under 'trading US shares' my status is: 'Your form is not valid. You can't trade on US stocks.' How do I even complete a form if not online?

Additionally I can find nowhere on this app to ask for help. There is no email address for me to ask such a simple question. The twitter account intended to answer client issues has ignored me for days now. I made a similar post on the ig community forum and am STILL waiting for a moderator to approve my first post, even though it has now been 4+ days and I'm still left unaided. It should not be this difficult to receive help for such a small thing?

Hi, for contact addresses go to Help (top banner on welcome page) and look for the blue Contact Us button on the linked page.

You should be able to see the W-8BEN forms in your My IG > Settings, or see this page.

https://www.ig.com/uk/us-stocks-irs-tax-forms#client

 

[OwenArnoldi]

3 minutes ago, Caseynotes said:

Hi, for contact addresses go to Help (top banner on welcome page) and look for the blue Contact Us button on the linked page.

You should be able to see the W-8BEN forms in your My IG > Settings, or see this page.

https://www.ig.com/uk/us-stocks-irs-tax-forms#client

 

As I said, if I go to My IG > Settings it doesn't offer me any form and it only says the following (see attached). Therefore the private clients subheading of your link is not applicable. What is a joint account holder and does filling out that digital form apply to me? I think not though.

[Caseynotes]

6 minutes ago, OwenArnoldi said:

As I said, if I go to My IG > Settings it doesn't offer me any form and it only says the following (see attached). Therefore the private clients subheading of your link is not applicable. What is a joint account holder and does filling out that digital form apply to me? I think not though.

what would normally appear is a list of questions to ascertain which of the half dozen forms you would need to fill out, there is a pdf file of each of the forms in the link.

as to your personal situation if you need to email IG the address for your country is listed in the Help > contact us page. 

[Diana-L]

Hello, there is an arrow on the right - just click on it and let it load for a few secs and the questionnaire will appear