Jump to content
  • 0

Depositing via card


catvs

Question

Hi team,

Tried to reach via phone, but no luck bcs the lines are busy, also have checked platform status - seem no problem there.

The question is - I’m trying to add funds via card, and that refuses transaction. Called my bank, they don’t see any payment requests initiations. Is that a wider common technical issue for now, or should I consult help desk via phone?
 

Thank you in advance for your response 

Ivan

Link to comment

8 answers to this question

Recommended Posts

  • 0
1 hour ago, TFFX_ said:

I have never had any issues previously via debit card. There are a few steps needed though - check below:

https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/deposits/how-do-i-deposit-funds-into-my-account

 

Hi, Thank you.

Yeah, it’s very strange it was working all fine, even few days ago, same card, etc… But today it just doesn’t work. The bank says that they don’t even see the request to process the transaction, IG also doesn’t see any problems on its side…

Link to comment
  • 0

I had a similar problem over the weekend trying to fund my ISA.  Do you have another debit card attached to a different account? If so add that and deposit from that account; I had success by doing this. I also sent a faster payment from the account on which the card was problematic, and this worked OK.

 

  • Like 1
Link to comment
  • 0

Thank you guys, yeah seems like some technical problem between the bank and IG related to 3D secure, or maybe somewhere on the processing side, hope that goes away in few days, or maybe will try to add another card, or reissue existing one.

 

Thank you for your suggestions!

Link to comment
  • 0

Catvs - glad you got help from community and seem satisfied with result. However, as an Ig client for 2 years can I just point out that you received absolutely no customer support from IG index and your problem is not really resolved. Only pointing this out as I am having the same problem using the debit card I use to fund my account. Just suddenly not working - no reason behind it, no indication from IG that there is a problem. Been a client of IG for 2 years and despite trying to get customer support ---- there is never any response.

Link to comment
  • 0
45 minutes ago, Leodog said:

Catvs - glad you got help from community and seem satisfied with result. However, as an Ig client for 2 years can I just point out that you received absolutely no customer support from IG index and your problem is not really resolved. Only pointing this out as I am having the same problem using the debit card I use to fund my account. Just suddenly not working - no reason behind it, no indication from IG that there is a problem. Been a client of IG for 2 years and despite trying to get customer support ---- there is never any response.

It’s not the best.. I’ve had an account with them 10 years and it used to be a lot better. There’s two things going on.. first one is that there’s limited staff in the office with the pandemic and whatever system they have in place for dealing with it isn’t adequate. Second one is that there’s been a massive increase in the number of clients taken on with the retail trading frenzy. And these people drain time because they ask lots of daft questions, so when you have something administrative like this that you need sorting you can’t get through.

Hopefully it all irons itself out once things go back to normal. As long as the platform doesn’t go down and execution is good that’s the main thing even though things like this are annoying. If you have a spread betting account I believe that you will have an assigned client manager. They will probably only contact you directly if you’re trading above a certain amount as they like to offer hospitality. But if you can find out who they are you can call them directly and that should help.

Other brokers are having the same issues though, it’s not just IG where there’s been a drop off in service.

Link to comment

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • General Statistics

    • Total Topics
      15,706
    • Total Posts
      75,143
    • Total Members
      63,160
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Rich200
    Joined 03/08/21 00:58
  • Posts

    • Hi @kuprainis, Could you please send an email to helpdesk.en@ig.com with your account details and a screenshot of the market you are trying to trade.  Our team will be able to clarify on the distance requirements. All the best - Arvin
    • BREAKING UK: Anyone who had the AstraZeneca vax is to be offered one single Pfizer jab from next month’s start of the “booster programme”. Because the AZ, like all the new experimental vaccines is, err, is so affective. Mix and Matching your vaxes, what could possibly go wrong. Genuine question, anyone know of a previous disease where you had to have three vaccinations in a year?   Meanwhile 1: But but but they said it wasn't so ...  😡😡 everyone must get jabbed. New US study finds natural infection to COVID provides robust long-term immunity, with vaccination providing no added benefit. Study: Recovered COVID patients don't benefit from vaccine - Israel National News   Meanwhile 2: more on the spike protein clones in the vaccines that are causing all the clotting and bleeding problems. 2 min segment below.  15 min vid link here; The Spike Protein Is VERY Dangerous. It's Cytotoxic (Robert Malone, Steve Kirsch, Bret Weinstein) (bitchute.com)    
    • Pro investors braced for more shorting of US tech stocks in next six months
×
×
  • Create New...