IG live not loading

[smokem]

Hi,

last few weeks IG live has not loaded into my work space,. all i get is a busy loasing icon then blank screen, I use to get the error message as attached but now its just a blank screen.

Am using windows 10 with firefox browser

[ArvinIG]

47 minutes ago, smokem said:

Hi,

last few weeks IG live has not loaded into my work space,. all i get is a busy loasing icon then blank screen, I use to get the error message as attached but now its just a blank screen.

Am using windows 10 with firefox browser

Hi @smokem,
Thank you for raising this issue. Could you please try to delete your cache and cookies on Firefox?
Could you also try to use Google chrome and see if you have access to the link?

Thanks- Arvin

[Guest PJj]

Pro real time not loading. The installer download fails, program does not load.

Tried many times in different computers.

[smokem]

I have tried again and the video loaded ok.

Could it be the time related? i was fiirst trying at ~ 8 am and every time got the error, loaded ok at 9:15 am

[smokem]

Just now, smokem said:

I have tried again and the video loaded ok.

Could it be the time related? i was fiirst trying at ~ 8 am and every time got the error, loaded ok at 9:15 am

video loaded without changing anything.

[ArvinIG]

16 hours ago, smokem said:

video loaded without changing anything.

Hi @smokem,
I might have been just a link issue that they fixed, not necessary time related.

- Arvin

[ArvinIG]

 

16 hours ago, Guest PJj said:

Pro real time not loading. The installer download fails, program does not load.

Tried many times in different computers.

Hi PJj,
Please follow these steps https://www.ig.com/uk/help-and-support/charts/prorealtime-charts/how-do-i-launch-prorealtime .

I would recommend to use another thread on the Community for PRT issues.

Please send us a screenshot of the issue we will be able to assist further.

All the best - Arvin

[smokem]

hi ,

think i found the answer.

the IG live link does not load when i use VPN.

using VPN this morning and IG live not loading, switch off VPN and IG live loads ok.

 

rgds

[FSADXB]

I am having the same problem since yesterday on Chrome. I have tried to clear the Cache and tried MS Edge but no avail.  Messaged the technical support and I think they did not read my message carefully and 8 hours later they messaged me to tell me that to clear the cache and try the browser, even though I explained to them that I have already tried this.  It seems they are not in any hurry ...!